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PHOENIX
(602) 748-4448

Terms & Conditions

Last Updated: 3/26/2025

Welcome to Steamy Concepts! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing or using our website (https://www.steamyconcepts.com) or booking our services, you agree to comply with these terms. If you do not agree with any part of these terms, please do not use our website or services.

1. Definitions

  • “Company,” “We,” “Our,” or “Us” refers to Steamy Concepts.
  • “User,” “You,” or “Your” refers to any person accessing our website or using our services.
  • “Service(s)” refers to carpet cleaning, tile cleaning, upholstery cleaning, air duct cleaning, water damage restoration, and any other services provided by Steamy Concepts.

2. Booking and Payments

  • Appointments can be scheduled via phone, or in person.
  • Prices for our services may vary based on location, service type, and the condition of the area being cleaned.
  • Payment is due at the time of service unless otherwise agreed upon.
  • We accept cash, credit/debit cards, and other approved payment methods.
  • Any additional charges will be discussed and confirmed before service completion.

3. Cancellation and Rescheduling Policy

  • Cancellations must be made at least 24 hours before the scheduled appointment.
  • A cancellation fee may apply if an appointment is canceled less than 24 hours before the scheduled time.
  • Rescheduling is subject to availability.

4. Service Satisfaction and Limitations

  • We strive to provide the best results; however, we cannot guarantee complete removal of stains, odors, or damage beyond normal cleaning capabilities.
  • Certain stains (e.g., pet urine, red wine, ink) may require additional treatments at an additional cost.
  • If you are not satisfied with our service, please contact us within 48 hours of service completion for a possible resolution.

5. Liability and Damages

  • We take great care in handling your property; however, we are not liable for pre-existing damage or deterioration of carpets, upholstery, or other materials.
  • We are not responsible for damage resulting from improper installation, manufacturer defects, or customer misuse.
  • Please inform our technicians of any fragile or valuable items in the service area before work begins.

6. Customer Responsibilities

  • The customer must provide access to the property at the scheduled appointment time.
  • The area to be cleaned should be free of personal items, clutter, and excessive debris.
  • Water and electricity must be available for the cleaning process.

7. Privacy Policy

  • We respect your privacy and only collect necessary personal information for scheduling and service fulfillment.
  • We do not sell or share your personal information with third parties, except as required to process transactions or comply with legal obligations.
  • For more information, please review our Privacy Policy.

8. Website Use

  • The content on our website is for informational purposes only and is subject to change without notice.
  • Unauthorized use of our website, including but not limited to hacking, scraping, or transmitting harmful code, is strictly prohibited.
  • We are not responsible for third-party links or external websites accessed through our site.

9. Changes to Terms and Conditions

  • We reserve the right to update these Terms and Conditions at any time.
  • Continued use of our website or services after changes are made constitutes acceptance of the revised terms.

10. Governing Law

  • These Terms and Conditions are governed by the laws of the state in which Steamy Concepts operates.
  • Any disputes arising from these terms shall be resolved in the applicable courts of that state.

11. 365 Spill & Spot Plan Subscription Benefits

  • Fresh spill coverage: Tackles accidental spills promptly.
  • Within 48-hour response: Fast action for urgent situations.
  • All services include: Carpet, tile, sofa, loveseat, or chair cleaning
  • 6 Pet Urine Issues visits: Pet Urine must be reported within 48 hours (*some restrictions may apply)
  • Sofa, loveseat, or chair cleaning- Accidental spills
  • Unlimited visits: Flexibility to address unexpected messes.
  • 10% off any regularly priced cleaning service or additional services
  • Free Visual Mold Inspections For Water Damage Services
  • Free Carpet Cleaning When Steamy Concepts Is Hired For Water Damage Restoration Services.
  • Deductible Assistance for Water & Mold Restoration Services: A maximum of $500 based on five percent assistance of the total bill

12. Exclusions/ Terms & Conditions:

While our Care Plan is designed to provide reliable, on-demand service for everyday carpet mishaps, the following are not covered:

  • Permanent Stains – Issues such as dye stains or other discolorations that cannot be removed through standard cleaning.
  • Advanced Treatments – Situations requiring specialized cleanings, such as *extensive pet damage, biohazard human/pet bodily fluids, *pet treatment enzymes, odor removal, or restoration for color loss.
  • Pre-existing Conditions – Old spots, stains, or damage unrelated to a single, recent accidental spill.
  • Monthly subscription cancellation with thirty days prior written notice submitted via email
  • 365 Spill & Spot subscription is non-refundable
  • Up to 9 square feet of carpet, tile, or upholstery (fabric permitting).
  • Maintenance or deep cleaning of traffic areas, hallways, walkways, etc. not included.
  • Spot or spill cleaning only. Must be reported within 48 hours per occurrence
  • This subscription is subject to recurring billing, charged to the credit card provided by the customer on a monthly or annual basis. By signing below, you confirm your agreement to these terms and conditions.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Steamy Concepts
5575 S Houghton Rd,
Tucson, AZ 85747
520-282-4444